FAQs
1. Online Order Procedure?
Ans: To shop online, simply follow these steps:
Go to asfacouture.com
Click on the item you like
Select size and click on ‘Buy Now’
If you want to shop more products, click on “Continue Shopping”
Click on ‘Next’
Provide your address and details
Click on ‘I confirm my order’
Pay via Cash on Delivery or Prepaid option
For larger or high-value orders, advance payment may be required.
2. Order Cancellation Policy?
We will make multiple attempts to confirm your order via phone calls or WhatsApp.
If we do not receive a response within 3 business days, the order will be automatically cancelled.
Customers may request cancellation before shipment. If shipped, kindly refuse the parcel upon delivery.
Orders showing fraudulent activity may be cancelled automatically.
3. Exchange & Return Policy?
ASFA COUTURE offers a 3 Days Exchange & Return Policy (except on accessories & undergarments).
Please send your parcel through any courier service at the following address:
📍 Ecommerce Department
ASFA COUTURE
House No R-120, Sector 11-L, North Karachi City, Karachi.Conditions:
Items must be unused, unwashed, and with original tags/packaging.
Once received, we will issue you a voucher or exchange.
If returning without reason, delivery charges are non-refundable.
4. Order Delivery Time?
Our delivery time is 5-6 working days after order confirmation.
5. Delivery Areas?
We deliver all across Pakistan.
6. Can I modify my order?
Yes, you can. Please contact us within 24 hours of placing your order via WhatsApp .
7. Can I place an order on Call/WhatsApp?
Yes, you can place orders through our WhatsApp (Mon–Sun, 9:00 AM – 8:00 PM).
📞 Helpline: 0300-0000000
8. Delivery Charges?
We charge a flat Rs. 300/- as delivery fee nationwide.
9. What payment methods do you accept?
We accept Cash on Delivery (COD)
10. How do I track my order after it's been shipped?
You can track your order using the tracking number shared with you after dispatch.
11. What is your policy on damaged or defective items
If you receive a damaged or defective item:
You can request an exchange within 3 days.
You may also request a voucher or refund after verification.
12. Do you have any outlets/branches?
Currently, ASFA COUTURE is an online-exclusive store. Future outlets will be announced on our website and social media pages.